Talk to a real engineer.
Three direct routes — sales, security, and general questions. Every email lands in a real inbox monitored by a real person. No tier-one chatbot, no "we'll get back to you within 14 business days."
Custom plans + contract pricing
Beyond 200K API requests / month, multi-region, custom SLA, dedicated environment, on-prem deployment, or anything not on the pricing page — start here.
sales@gotrama.comFound a vulnerability?
Responsible-disclosure email goes straight to the security oncall. Don't post publicly until we've had a chance to patch. We credit reporters by name in advisories (with permission).
security@gotrama.comStuck on a setup, hit a bug?
For everything else — product questions, billing, integration help, feature requests. Pro and Agency customers can also use the in-dashboard support agent for instant answers.
support@gotrama.comThree lines that save us both time.
We answer faster when the first message tells us enough to give a real reply instead of a "can you tell us more?" round-trip. If you can, include:
- i.Your platform. Wix, Shopify, or Webflow — and whether the store is live or pre-launch. Different platforms have different gotchas; knowing yours up front cuts the back-and-forth in half.
- ii.What you're trying to do. "Headless redesign," "AR product configurator on top of Shopify," "agency rolling out 30 client sites" — the goal more than the technical requirement.
- iii.A link if there is one. Current store URL, a staging URL, a Figma — anything that lets us look before we type.
Pro & Agency: chat with our AI support agent.
The widget on the dashboard knows your account, your projects, your recent errors, and your plan. It answers most product questions instantly and escalates to a human when it can't.
Start free — no card, no commitment.
The free plan covers 1,000 API requests per month and a single project. Most evaluations don't need a sales call — you can have a working preview in five minutes.
For procurement, vendor questionnaires, or DPAs, mail sales@gotrama.com with "procurement" in the subject line. We turn around standard questionnaires inside five business days.