Three plans. No tiers in disguise.
Start free. Upgrade when the request volume actually warrants it. Every plan ships with the same SDK, the same APIs, and the same Site Health scanner.
Free
For developers exploring Trama
- ·1 project
- ·1,000 API requests / month
- ·Products, Collections, Cart APIs
- ·trama-sdk npm package
- ·1 Site Health scan / month
- ·Community support
Starter
For solo devs running a single store
- ·3 projects
- ·10,000 API requests / month
- ·Analytics dashboard
- ·10 Site Health scans / month
- ·AI mapping (20 calls / project / day)
- ·Email support
Pro
For freelancers and small studios
- ·10 projects
- ·50,000 API requests / month
- ·Operational AI Support agent · 10,000 chats / month
- ·Support knowledge coverage up to 500 pages
- ·Outbound webhooks
- ·60 Site Health scans / month
- ·AI mapping (50 calls / project / day)
- ·One-click safe fixes
- ·Weekly digest reports
Agency
For agencies managing multiple stores
- ·50 projects
- ·200,000 API requests / month
- ·Operational AI Support · 100K chats + white-label widget
- ·Agency governance: rules, audit log, tone control
- ·Support knowledge coverage up to 5,000 pages
- ·Fleet management dashboard
- ·300 Site Health scans / month
- ·Priority email + chat support
Operational AI support.
Not another chatbot.
Trama gives your customers helpful, on-site answers that reflect your business, your store policies, and the current customer experience. It reduces repetitive support work without taking control away from your team.
- ·Answers with business context. Customers get guidance based on your real pages, policies, products, and support expectations.
- ·Helps during live store issues. If something important needs attention, the assistant can give customers a clearer answer instead of a generic troubleshooting script.
- ·Easy to review and improve. See what customers asked, spot weak answers, and keep improving the experience from your dashboard.
- ·Hands off when a human is needed. Urgent questions, frustrated customers, and direct requests for help can be routed to your team.
- ·Control for agencies and growing teams. Set boundaries, keep the voice on-brand, and review conversations when clients need accountability.
<script
src="https://dashboard.gotrama.com
/widget/v1/widget.js"
data-tenant-key="tr_pub_..."
async
></script>Add the support widget to your site with one small script. Your team manages the experience from Trama without rebuilding the storefront.
Available on Pro, Agency, and Enterprise. Free and Starter customers can still embed the SDK and use the dashboard — the support agent is a paid add-on bundled into higher tiers (no separate checkout).
Beyond 200K requests / month?
Unlimited projects, unlimited scans, contract pricing, dedicated support, custom data-residency, and an annual SLA.
Questions before you sign up.
- Does Trama modify my Wix site?
- No. Trama reads data from your Wix backend using official APIs. Your Wix site remains untouched.
- Can I use Trama with Next.js, Remix, or Gatsby?
- Yes. The trama-sdk works with any React framework. The Bridge API is framework-agnostic.
- What counts as an API request?
- Each call to the Bridge API (products, cart, collections, CMS) counts as one. Cached responses do not count.
- What happens if I exceed my limit?
- Requests above the plan limit return 429. You can upgrade at any time without re-keying.
- How is the AI support agent different from Intercom or Tidio?
- Generic chatbots mostly answer FAQs. The Trama agent is built for store support: it gives customers more relevant answers, avoids guessing when confidence is low, and gives your team review and control tools on higher tiers.
- Does the chat widget cost extra?
- No. It is bundled with Pro / Agency / Enterprise — no separate checkout. Hard caps (chats per month, LLM calls per day) match the plan you are on.
- How do I install the widget?
- Add a small script to your site and manage the support experience from Trama. You do not need to rebuild your storefront to start using it.